Frequently asked
Questions, answered gently
Quick guidance on ceramic care, candle burning, delicate textiles, ordering, and fragile delivery.
Care
Caring for ceramics and textiles
Hand wash ceramics gently in lukewarm water and dry them fully before storing. Keep delicate textiles away from direct heat and follow the care label on each piece.
Fragrance
Burning candles well
Trim the wick to about 5 mm before each burn and let the wax melt evenly across the surface. Keep candles away from drafts, curtains, and unattended flames.
Orders
Checkout, tracking, and changes
Your order confirmation arrives by email after checkout, and tracking details follow once the parcel ships. To modify an order, contact us quickly so we can help before dispatch.
Still have a question?
Our customer care team is happy to help with anything not covered here.