Delivery & returns
Careful packaging, clear terms
Every piece is wrapped by hand before it leaves the studio. Ceramics and glassware travel in reinforced inner boxes with padding around each object, so fragile pieces arrive as they left us. We ship domestically and internationally, and transit times are confirmed at checkout so you know when to expect your order.
Returns are accepted for undamaged items returned within the stated window. If a piece arrives broken, contact us with photos of the packaging and the object so we can resolve it promptly. Items must be returned in their original packaging, complete and unused.
Returns process
How to start a return
01
Contact us
Write to our customer care team with your order number and the reason for your return.
02
Pack the object
Place the item in its original packaging with any inner protection, sealed securely.
03
Send the package
Ship the parcel to the return address we confirm, keeping your tracking reference.
04
Refund review
Once the return is received and checked, we process your refund to the original payment method.